Allwood | Playhouse Felix | 20 Sqf

Important Care & Maintenance Notice
The following tips are general best practices to help maintain the condition and safety of your wooden structure. Always refer to the specific manufacturer’s guidelines and seek professional assistance for any electrical or structural concerns.

Natural Wood Behavior
Wood is an organic material that reacts to seasonal changes in temperature and humidity. Variations such as cracks, knots, and differences in grain or color are normal and do not reduce the product’s strength or longevity.

Preventing Weather Damage, Mold, and Discoloration
Untreated wood—aside from pre-treated base components—will naturally weather to a silver-grey shade and may develop surface staining or mold if left unprotected. To prevent this, apply a quality wood preservative as soon as assembly is complete, or arrange for professional treatment.

Protecting Floorboards
Before installation, treat the underside of each floorboard with a clear wood preservative to protect against ground moisture. This step is important because these surfaces cannot be accessed once the floor is in place.

Maintaining Doors and Windows
To prevent movement, warping, or twisting, treat all sides of doors and windows—both inside and out—with a wood preservative. Proper treatment will help keep them aligned and functioning smoothly over time.

Weatherproofing the Structure
Once built, apply a high-quality, weather-resistant coating or sealant to shield the timber from moisture, UV rays, and temperature changes. This protective finish will help extend the lifespan of the structure.

Painting Tips

• Use high-grade paint and tools

• Follow the paint manufacturer’s instructions

• Avoid painting in direct sun or wet conditions

• Consult a paint specialist for recommendations suitable for untreated softwood

Ongoing Care
Inspect your structure twice a year to check for any damage, wear, or weathering. Prompt attention to minor issues will help ensure the building remains attractive and structurally sound for many years.

Returns

We are unable to accept returns. Please ensure the product specifications and features meet your needs before placing your order.

Refunds

All sales are final, and we do not issue refunds.

Order Cancellations

• Orders for products with painted or dipped treatments cannot be canceled once placed.

• Untreated cabin orders may be canceled up until the point they are picked up by a third-party carrier.

• Pre-arranged container shipments are finalized in advance and cannot be canceled.

Warranty Coverage

5-Year Warranty on Wooden Buildings
Wooden buildings are covered for five years when treated and maintained according to recommended care instructions.

2-Year Warranty on Playgrounds & Swings
Playground and swing products include a two-year warranty.

Warranty Terms

• All products are built to high manufacturing standards using advanced production techniques.

• Customers must inspect deliveries within 14 days to verify all parts are included and in good condition.

• Warranty claims are limited to the replacement of defective components. Treated or used parts cannot be replaced.

• A valid sales receipt and inspection confirmation are required for all claims.

What’s Covered

• Manufacturing defects, including faulty design or missing components.

• Use of unsuitable materials that cause product defects.

• Structural issues that prevent the product from meeting agreed specifications.

What’s Not Covered

• Natural wood features such as knots, cracks, or grain variations.

• Wooden parts altered by the customer through treatment, painting, or preservation.

• Natural branches within wood components that do not affect stability.

• Normal color changes due to wood’s natural characteristics.

• Minor drying cracks or gaps that do not weaken the structure.

• Slightly twisted parts that can be installed without affecting function.

• Roof and floorboards with minor imperfections on non-visible sides.

• Damage from improper installation or failure to follow assembly instructions.

• Issues caused by incorrect handling, storage, or maintenance.

• Alterations or modifications not approved by the manufacturer.

• Damage from weather events, animals, or other environmental factors.

Additional Notes

• Keep all packaging and documents for reference.

• Store the product in a dry, sheltered location before installation.

• Follow the installation guide closely to ensure correct assembly.

⚠ Important: Warranty claims only cover replacement of defective materials and do not extend to additional costs or damages.

Free Nationwide Shipping

We are proud to offer FREE shipping on all orders delivered within the contiguous United States (lower 48 states). Whether you’re ordering a greenhouse, garden building, or outdoor furniture, there are no additional freight costs for standard delivery.

For Alaska or Hawaii shipments, please contact us for available carrier options and a customized shipping quote before placing your order.

Order Confirmation

After placing your order, you will receive an email confirmation verifying that it has been successfully submitted. Our team will then confirm availability with the manufacturer or warehouse.

• If In Stock – The order will move directly into the preparation and shipping process.

• If Backordered – We’ll contact you via email or phone to discuss the expected lead time. If you prefer not to wait, you may cancel for a full refund before production or shipment.

Order Shipment

Orders ship within the lead time displayed on the product page. Shipping timelines can vary depending on the product, manufacturer, and your delivery location.

Once your order ships, you will receive an email with tracking details so you can monitor its progress. Please allow up to 24 hours for tracking to update after dispatch.